At Next Step, we take pride in completing each Website on time and beyond your expectations. We know that success doesn’t happen by accident. We’ve created a comprehensive 7-step process to ensure clear communication and accountability.

Our process includes:
Click on each step to learn more

30 Minute Phone Consultation

During this free consultation we discuss your business & goals. We also give you an overview of our services and fees. If you feel we’d be a good match, we schedule the “Discovery Meeting”.

Discovery Meeting

This meeting typically takes 1 – 1.5 hours. We walk you through our comprehensive client questionnaire. Our goal is to thoroughly understand your business, including target audience, competitors, and short term & long term goals. We’ll work together to determine the appropriate budget range and review any timeline requirements.

If you determine that we are good candidate for your project, you can request a formal proposal.


Depending on the complexity of your project, it takes anywhere from 1-2 weeks to develop a custom proposal, complete with 3 different options to choose from. We schedule a meeting with everyone involved in the decision making process and decide which option would best suit your needs. At the end of this meeting, 1 of 3 things could happen:
  1. No, but thanks. None of these options work at this time. We part, still smiling.
  2. Close, but not quite. We find that the proposal needs to be tweaked. We adjust and resubmit.
  3. Right on! One of these options meets all your needs. We sign contracts and begin the project.

Graphics Brief

If your website includes custom design, we conduct a “graphics brief” meeting prior to starting the design. It typically takes 1– 1.5 hours and can be done in person or over the phone, depending on your location.

We’ll review the design requirements for your site, including color/look/feel/style, sample sites that you like/dislike, etc. Our goal is to pinpoint the design elements that would best represent your business.

Weekly Updates

We keep you in the loop with weekly updates. You’ll always know the status of your project.

Demo and Test

Once we start the development phase for your project, we put your website on our client demo area.

This allows you to see the entire site as it is being developed. We take care of any changes and tweaks. Once you’ve officially approved the Website we’ll be authorized to launch.


This is the day you share your business with the world. But it’s not over. We’ll send you tips and marketing materials. We even offer our clients complimentary seminars on how to tap into the power of your Website. Now that you have the ultimate marketing tool, we make sure you know how to use it.